Floor Staff Positions
There are three groups into which each floor staff employees falls:
- Cashier (box office)
Each position plays an important role in the daily operations of the theatre. As a common practice, all employees, regardless of the position for which they were initially hired, will be cross-trained to perform in each of these three capacities.
Cashier (box office)
The cashier is responsible for greeting patrons, selling movie tickets, answering the telephone, answering questions about show times and providing details about the films being shown. In addition, the cashier assists the manager by counting cash and performing basic record-keeping duties, as directed. This includes keeping a log of all passes redeemed during the cashier’s shift. The cashier must also post ticket prices and changes signs. When necessary, the cashier may be required to work as a concessionist or an usher.
The concessionist is responsible for selling all food items to theatre patrons in a timely and courteous fashion. In addition, the concessionist participates in food preparation, cleans and stocks the concession area, and assists in cleaning and maintaining the condiment area. When necessary, the concessionist may be required to work as a cashier or an usher.
The usher is responsible for aiding patrons, patrolling the auditoriums to maintain order, verifying patrons are in the correct auditorium between shows, helping to maintain the cleanliness of the theatre lobby and hallways, and assuring restrooms are clean and well stocked. The usher is also responsible for making sure every person entering the theatre has a ticket, directing patrons to the correct auditorium at the appropriate time, and ensuring that the condiment areas and soda machines are clean and well stocked. When necessary, the usher may be required to work as a cashier or a concessionist.
The theatre manager is responsible for overseeing the daily operations of the theatre. The manager is responsible for ensuring that every employee is on task and handling any customer service issues that may arise. In addition, the manager is responsible for the daily accounting and scheduling protocol. This includes, but is not limited to, accounting for all money received in both the box office and concession stand, taking a daily inventory of all stock, entering and filing all required data, ensuring that all computerized systems are functioning properly, ensuring that each employee is on time and on task, and ensuring that the film schedule is complete and accurate.